TrustRadius Insights
Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly …
Starting at $8 per month
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What is Loom?
Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.
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Pricing
Business
$10
Cloud
per creator/per month
Starter
Free
Cloud
Enterprise
Custom Pricing
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.loom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $8 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Loom?
Loom is an async video communication platform for work. Built for simplicity and speed, the user can record, share, and interact with video messages to move work forward.
Loom allows users to express thoughts at work in less time, sharing quick feedback, or deep communication. Viewers can interact, comment, and respond to videos, to create an instant human connection.
Loom boasts over 14 million people across 200,000 companies as users, who communicate faster with async video. From HubSpot, to Atlassian, to Netflix, Loom aims to be the screen recording and collaboration tool of choice for top companies and small businesses alike.
Loom Features
- Supported: Record your screen, camera, microphone, and internal audio
- Supported: Works on Chrome, Desktop, and mobile
- Supported: Automatically save videos to the cloud and share them instantly with a link
- Supported: Leave time-based comments and emoji reactions & get notified when someone views, reacts, or comments on your video
- Supported: Choose who can see your video with security and access controls
- Supported: Edit and trim your video using the Loom web app
- Supported: Adjust video playback speed
Loom Screenshots
Loom Video
What is Loom?
Loom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.
Loom starts at $8.
Reviewers rate Usability highest, with a score of 10.
The most common users of Loom are from Small Businesses (1-50 employees).
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(173)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Loom is highly versatile and serves a range of valuable use cases for individuals and teams. Many users have found Loom particularly beneficial when they need to create quick and focused 'how-to' videos with time-sensitive requirements. It has proven to be an effective tool for creating training and support videos for customers, as well as facilitating collaboration within teams. One of the key advantages of using Loom is that it simplifies communication by allowing users to record video messages, eliminating the need for lengthy email chains and fostering more personalized and humanized communication. This feature has been especially valuable in enabling collaborative feedback, as team members can record their screens and provide verbal feedback on design elements or document drafts. Furthermore, Loom has been widely used to simplify communication with clients and both internal and external teams when conveying detailed information or navigating complex tools or products. By offering the ability to capture short product tours, communicate with prospects, and document bugs, Loom enables users to create shareable and downloadable videos that showcase processes, workflows, or issues encountered. This not only saves valuable time but also enhances visual communication, making it easier for all stakeholders to understand and address problems effectively. Additionally, Loom streamlines communication with team members, clients, and partners by eliminating the need for lengthy emails and reducing the chances of misunderstandings. As a tool essential for running businesses effectively, Loom allows for quick sharing of videos with clients and team members alike. It has proven invaluable in training new employees since they can watch videos at their own pace while benefiting from transcribed text and other features. Moreover, Loom significantly impacts business efficiency and productivity by enabling effective work without constant meetings. The software's versatility is evident in its widespread usage across various scenarios such as generating marketing materials, creating customer tutorials, facilitating internal communication, particularly when meetings are not necessary or asynchronous communication is preferred. For sales teams working across different time zones and verticals, Loom provides a valuable platform for delivering information to partners and prospects. With Loom's ability to visually demonstrate step-by-step processes, it solves problems more effectively than text-based communication, making it an indispensable tool for sales enablement. It is also frequently used for recording and sharing screen capture videos to support development processes, provide feedback, and design game mechanics. In conclusion, Loom has become a go-to solution for many users due to its ability to streamline communication, save time, enhance visual understanding, and empower effective collaboration. The diverse range of use cases span from training employees and creating customer tutorials to supporting development processes and sales enablement. Loom is also highly valued for its ability to save users significant amounts of time by allowing for quick web-based screen sharing and eliminating the need for lengthy emails or voice messages. Another important use case of Loom is training clients on specific tasks and demonstrating project results. With Loom, users can easily share information in a more maneuverable and efficient way, providing a seamless experience when disseminating knowledge. This has proven to be especially beneficial for businesses that rely on effective communication with clients and partners. Overall, Loom has a significant impact on productivity and efficiency in various industries. Its versatility allows it to be utilized in different contexts, whether it's creating training materials, simplifying communication, providing feedback, or showcasing processes. Users find that Loom's features address their specific needs and help them overcome challenges more effectively than traditional forms of communication. With its ability to capture and share visual content seamlessly, Loom proves to be an indispensable tool for enhancing collaboration, improving understanding, and saving valuable time for individuals and teams alike.
Convenient Integration: Many users have found the integration of the Loom extension into Chrome to be extremely convenient, allowing for fast and almost automatic screen recording with options to capture audio and video camera.
Well-Executed Organizing System: The online organizing system for videos in Loom is well executed according to users. They appreciate the ability to create folders and move related videos into those folders, making it easy to access and manage a large number of videos efficiently.
Easy Access to Video Tools: Users have praised Loom for providing easy access to video tools through the browser extension. They mention that there are multiple tools available for customizing what to record, such as capturing a single window or the entire desktop, as well as editing functionality for removing errors or unnecessary sections from recorded videos.
Limited video editing abilities: Some users have mentioned that Loom lacks advanced video editing abilities and titling features, which may limit its usefulness for those who require more control over their video production. This limitation has been raised by multiple reviewers.
Excessive notifications during setup: The notifications and communications from Loom during the initial setup have been described as excessive by some users, potentially causing annoyance or distraction. Several reviewers have expressed this concern.
Lack of customization options: Users have suggested that Loom could benefit from offering more customization options, such as a frame selection tool to customize the recording space more precisely. This suggestion has been made by multiple users.
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Reviews
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August 21, 2023
Loom is the best for remote teams!
Score 10 out of 10
Vetted Review
Verified User
Loom is a great tool to provide specifics in any communication while still keeping it asynchronous. We are a remote company and we believe time is valuable Loom is a great solution that falls in the middle of written vs live meetings. It allows us to provide details, share screens, and leave a record of the information so people can go back on their own time. Loom really became a key tool in our day to day
- Asynchronous communications that work
- Documenting processes
- Providing details without the need to go on meetings.
- Loom can definitely join the AI trend and evolve the system to do other things and support businesses.
- Loom can improve service quality, it happens sometimes that we record videos and these do not work or don't move past the processing phase.
- Better storage and user experience when navigating previous videos. we rarely use it and i think they can do more with it. Like building company spaces or something.
With a (mostly) remote team, Loom is a must-have to collaborate and communicate. Loom enables our team to record videos to share updates, explain complex concepts, or provide feedback, eliminating the need for lengthy email threads or scheduling multiple meetings. This is especially helpful for the different timezones that we have, with marketing spread across East & West Coast USA, Europe, and now New Zealand and Australia.
- Loom is valuable for creating video tutorials and onboarding materials.
- It allows trainers to record step-by-step instructions, share best practices, and provide visual demonstrations, facilitating the learning process for new employees or team members.
- Sales teams can create personalized video pitches or product demonstrations to engage prospects effectively.
- Collaborating between timezones and replacing meetings/ emails with quick videos.
- More advanced editing features within Loom. While Loom provides basic editing functionalities such as trimming, cropping, and adding captions, users have suggested improvements like the ability to add annotations, text overlays, or transitions to enhance the overall video editing experience.
- Organization and search - working for a digital asset management company, organization is key.
- More integrations
I present my proposals and also my work to my clients via Loom (since my customers are all over the world). By doing it this way, they have a clear understanding of what it involves, and It is more engaging.
- The quality is good.
- It is fast.
- Allows to select part of the screen.
- The price is too high now.
- The trim option is not the best; sometimes, it's tricky to cut some parts.
June 23, 2023
Great little tool
We use Loom to make screen recordings for software tutorials and user issues for troubleshooting. As a mostly remote team this helps to address problems while cutting down on meetings.
- Easy to setup
- No files to manage, just a link
- Good amount of features
- Possible audio cleanup but that could be a user hardware issue
October 14, 2022
Best Tool for Coaching and Tutorials
Score 10 out of 10
Vetted Review
Verified User
Our organization currently uses Loom to generate marketing materials, customer tutorials, and internal communication that does not necessitate a meeting or is better executed asynchronously. It fits a niche for us but does so incredibly well. In the past, I have also used Loom as part of a coaching program to teach specific lessons and provide re-watchable resources for students, and to facilitate a more intuitive onboarding process for incoming clients.
- Easy to learn and teach new users.
- Intuitive UI for accessing correct video and audio devices.
- Easy video link sharing options.
- Organization on the backend can be finicky if you're part of a organization account.
Loom is a very simple and convenient way to create training videos for new staff. We also use it to record internal procedures and demonstrations. A very simple tool to document the back-end of the business that makes it easy and quick to update procedures and processes in our business.
- Very simple UX
- Intuitive to use and simple
- Editing just after recording
- Sending a link of video to people for collaboration and sharing
- Options to have a webcam, the screen only and webcam + screen when recording a video
- Can be slow to process the video recording
- Video editing can a bit tricky with the cursors, and not very accurate on the timeline
January 19, 2020
Loom: Become a Customer Care Guru
Loom helps us provide video screen capture of workflows or issues in the product for both QA and current users/customers of our product. The shareable link it creates provides easy access along with microphone capture to aid in live commentary for these screen captures.
- Accessibility.
- Ease of Use.
- The free Version maxes out at 198 Recordings.
December 17, 2019
Zoom to Loom - Great resource!
Most of our sales team uses Loom in some capacity to deliver information to our partners and prospects. This can be useful for us as we represent accounts across multiple verticals and time zones. Sometimes our pitches or demo walk-throughs cannot be done in person or in a live web conference, so recording through Loom has been an incredible benefit for our team.
- Delivers trainings to colleagues or partners
- Delivers recorded walk-throughs of demos of our products
- Being able to copy a video so that the end user doesn't see comments from other users -- ie., demo/pitch that isn't specific to one person
- Give more benefits to the pro version. Being able to add a thumbnail seems like a dumb reason to pay for the service.
October 25, 2019
No-nonsense screen recording software to get the job done fast!
I use Loom both for my business and personally any time I need to record a screen-share. Often, I'll get questions from clients, etc, that would take a long time to write out instructions for, so Loom allows me to quickly and visually show a step-by-step process. It's much more effective than communicating by text alone and it solves problems in one response rather than an email chain.
- Very quick to access and record via shortcuts.
- Support for Chrome and capturing a browser window.
- Ability to instantly share or download video.
- Answering technical questions.
- Answering emails when I can't type.
- Creating how-to GIFs for social media.
We use Loom primarily use loom for making quick videos to send internally to troubleshoot or share aspects of our platform. We've also used Loom as a sales team to make quick videos to send to clients -- for example, meeting recaps, short demos of a specific feature/functionality, etc.
- A super easy way to do a screen recording and share via link
- Lots of functionality around camera/mic source and video sources (e.g. screen only, screen + cam, cam only)
- Ability to track views and opens of the video
- Freemium version is great -- highly cost-effective
- It would be nice to have more ability to edit videos after recording. You do have the ability to trim on both ends of the video, but being able to cut out snippets in the middle would be helpful in some instances.
December 20, 2018
Using LOOM saves you and your client time--and makes you look great!
I use LOOM several times a day in my work as a strategic storyteller and experience designer. Sometimes, I'm helping somebody understand how to do something online using one of our company's project management programs. Sometimes, I'll walk a client through a proposal, report, or a deliverable, adding some color along the way so that they get extra value from what I've provided to them in print (or on-screen). I also use LOOM to answer questions and to create video proposals for smaller projects. Most people that haven't seen a LOOM-like video before are thrilled and want to get it for themselves.
The LOOM user experience is delightful. It took me less than one minute to make my first video. Of course, I didn't like it, so I made more :-) If I make a mistake or misspeak, it's so easy to just delete and start again. Personally, I only do short form videos on loom. The program will support longer formats, but I just don't use it that way.
The LOOM user experience is delightful. It took me less than one minute to make my first video. Of course, I didn't like it, so I made more :-) If I make a mistake or misspeak, it's so easy to just delete and start again. Personally, I only do short form videos on loom. The program will support longer formats, but I just don't use it that way.
- LOOM's time-to-record Is super fast. Once you install the Chrome widget, it only takes two clicks to start recording.
- LOOM gives you three options for what your viewers can see. Screen only, camera only, and camera on top of the screen. Anything that you're doing on the screen is also captured in the video.
- LOOM makes it easy to share your video. Just click the copy link button and paste into your favorite email program. It's truly easy :-)
- There's only one thing I would like for LOOM to do better. I believe it's a pretty easy fix. I'd like to be able to control the start and the stop of the video with my voice. Currently, loom allows you to click a button or use a keyboard key combination to start and stop the video. LOOM also provides some basic trimming functions. Sometimes it's hard for me to keep my fingers in the right place and not look down at the end of the video. When I do that, it results in people seeing me looking down which they translate often as a doubtful look. I don't like appearing to be doubtful so I would love to be able to start the video and stop the video with my voice.
I primarily use Loom to create quick "how-to" videos that have a very focused, time-sensitive requirement. "Here's how to do this particular thing." It's particularly well-suited to that sort of quick & dirty, one-off type of video instruction. Since I have the option of including my built-in video camera as part of the video itself, it helps add that personal touch - the "face" - to the video.
- Integrated right into Chrome - If I want to make a screen-capture video of a particular window in Chrome, I just start the Loom extension from within that window. It automatically records the entire window, my audio, computer audio and/or my video camera. In other words, it makes recording a screen capture video fast and almost automatic.
- I like that it automatically saves it to my Loom account profile and also provides a URL I can send to people. I think the utility of this feature is pretty obvious. The sequence is 1. Start loom 2. click the RECORD button 3. record 4. click the STOP button 5. copy and paste the URL which loom automatically generates.
- The way they have chosen to provide online organizing of my videos is pretty well executed. I can create folders and move related videos into those folders. This becomes really important when you start creating a lot of videos.
- Loom is great for what it does - super quick & dirty screen capture videos. If you want more control over your video production, then the reality is you probably need a more robust tool. It has very rudimentary sound and video editing abilities, and no titling ability. Frankly, I don't consider this lack of features an issue, because I use Loom ONLY for what it is good at and don't expect it to do more.
- It doesn't do 16:9 format videos. (Unless they've added that feature since I last used it.) That's not a deal-breaker for me, but it could be for some folks.,